Troubleshooting
Common errors and how to resolve them.
The copilot says it does not have enough information to answer my query, although it should.
Please check that you have provided the license_id in the meta_data.user_data.licence field of your request.
Without a valid license, the assistant cannot access the relevant content packages.
I get "invalid username or password" when logging in to the Developer Portal.
This error appears when your account has not yet been validated. After registration, a Haufe contact person needs to approve your account before you can log in. The error does not mean your credentials are wrong.
Please wait for the validation confirmation before trying again. See Developer Portal – Account validation for more details.
Next Steps
Overview
Guides, concepts, and reference material for integrating with Copilot via API.
Developer Portal
Register, manage API keys, and access your applications.
Error Handling
Full reference on error codes, rate limit headers, and streaming errors.
FAQ Overview
Browse all frequently asked questions by topic.