Data & Privacy
Questions about data storage, anonymization, and thread deletion.
Can the storage of user questions be disabled?
We store conversation history to maintain chat context across messages. Without it, we cannot provide multi-turn chat functionality.
We do offer data anonymization. For example, the service can replace email addresses and IBANs entered in the chat with placeholders. The set of anonymized entity types is part of the configuration of each Copilot. See the Anonymization guide for details.
For more information on how to manage stored data, see the Data Deletion guide.
Is our data used to train language models?
No. Your data is never used to train any language model. We use third-party LLM providers such as OpenAI and Azure OpenAI, and all API usage is governed by enterprise agreements that explicitly prohibit using customer data for model training.
After how long are threads deleted?
Threads are not automatically deleted. Use the DELETE /threads/:thread_id endpoint to delete a thread
manually.